(...) This paper summarizes the outcomes of a
Thematic Review Workshop that took place in Croatia, in November 2023,
with a specific focus on NEETs and long-term unemployed.
It shows that further efforts are needed to
take vulnerable customers’ needs and opinions on board when adjusting
and designing digital services. The paper recommends in particular:
Making better use of the potential of online service provision for
experimentation and evaluation. Strengthening online cooperation with
providers of complementary services. Stepping up the provision of
post-placement online counselling, particularly for the long-term
unemployed and NEETs. (...)
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