Digital age - Telework and ICT-based mobile work: Flexible working in the digital age

Key findings

    Digitalisation and the advent of more flexible work organisation are changing working time patterns. Working time for workers who do telework and ICT-based mobile work (TICTM) is more porous, irregular and unpredictable.

    TICTM can have clear benefits for people’s work–life balance, enabling them to adapt their working time to their private and family-related needs. However, these types of work arrangement can also lead to an intensification of work, even where workers have high levels of autonomy – a situation known as the autonomy paradox.

    TICTM and other work environments characterised by high ICT use can pose health risks for workers: stress, anxiety, headaches and eye-strain are downsides linked these environments.

    Virtual presenteeism is an increasing phenomenon in the digitalised work context and specifically among TICTM workers. While it might benefit workers by enabling them to carry out tasks while sick, it can also jeopardise their health and reduce performance.

    Contrary to common perception, not all workers with a TICTM arrangement are high-flyers with better-than-average working conditions. Around one in four are in jobs with precarious conditions, including lack of access to training, low wages and job insecurity. (...)

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