Directive on Alternative Dispute Resolution for Consumer Disputes | Subject files | Home | IMCO | Committees | European Parliament

Directive on Alternative Dispute Resolution for Consumer Disputes | Subject files | Home | IMCO | Committees | European Parliament

 

(...) In a nutshell, the rules provide for:

• Passengers to benefit from new mandatory participation of airline carriers

• Discontinuation of underused online platform to make way for more effective tools

• Need to increase consumer awareness of existing alternative dispute resolution processes (...)