Consumer protection: major online travel agencies commit to refund within 14 days for cancelled flights

Consumer protection: major online travel agencies commit to refund within 14 days for cancelled flights

Following a dialogue with the European Commission and national consumer authorities (CPC network), Edreams ODIGEO, Etraveli Group and Kiwi.com committed to better inform consumers of their rights in case of flight cancellations by airlines and to transfer ticket refunds within seven days after receiving them from the airlines, meaning that consumers should receive them after a total of 14 days. (...)