Segnalazione - Eurostat

Internet access and use in 2013

More than 60% of individuals in the EU28 use the internet daily

Income tax declaration: most used e-government service

Internet access and use is widespread amongst the EU population. 

In the EU28, 79% of households had access to the internet in 2013 and 76% had a broadband internet connection, compared with 55% and 42% respectively in 2007. 

For most individuals in the EU28, using the internet has become a regular activity, with 62% of individuals using it every day or almost every day and a further 10% at least once a week. 

On the other hand, 21% of individuals reported in 2013 that they have never used the internet, compared with 37% in 2007.

With regard to the use of e-government, 41% of individuals in the EU28 used the internet to interact with public authorities or services in 2013. 

Reasons for this interaction reported by EU28 e-government users 2 were income tax declarations (44% of internet users who interacted with public authorities), requests for personal documents (20%), claiming social security benefits (16%) and enrolment in higher education or university (9%).

These data published by Eurostat, the statistical office of the European Union, represent only a small part of the results of a survey on Information and Communication Technologies (ICT) usage in households and by individuals in the EU28 Member States, Iceland, Norway and Turkey. 

In addition to internet access and use and e-government, the survey covers a variety of indicators such as mobile use of the internet, e-commerce and other activities carried out by individuals. 

The findings are used for monitoring several EU policies, in particular the Digital Agenda for Europe.(...)