domenica 16 aprile 2017

European Commission - PRESS RELEASES - Press release - Questions & answers – Screening of comparison websites in the travel sector

While it becomes more and more common to book hotels and flights online, consumers are encountering a growing number of problems with online travel services. These services are now among the most frequent consumer complaints according to the European Consumer Centres.(...)

What did national authorities check?
In this screening, national authorities checked whether comparison tools provided essential, truthful and clear information on the price of the service or product and on the provider of the comparison tool. They also examined the clarity of the ranking, of the comparison method used and the way the user reviews were presented.(...)

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