EU Digital Market : consumer protection must be top priority | European Economic and Social Committee

EU Digital Market : consumer protection must be top priority | European Economic and Social Committee: 

Many of the standards which are fully accepted in the real world are ignored when consumers, traders and providers interact in the virtual world. 37% of e-commerce and booking websites for travel, entertainment, clothing, electronic goods and financial services do not even respect basic consumer rights and most of the cross-border complaints – 68% in total - received by European consumer centres in 2015 were related to e-commerce. But appropriate regulation of e-commerce is not the only issue to give headaches to policy- and decision-makers: self-driving cars with the related risks and responsibilities, geoblocking, data protection, etc. all require better regulation.(...)